Privacy Policy

Last updated: 8.10.2026

This Privacy Policy explains how I collect, use and protect personal information when you visit ioanavieru.com, contact me, subscribe to my emails, book an appointment or work with me.

Who is responsible for your information?

The person responsible for processing your personal information is:

Intuition Coach, trading as Ioana Vieru Coaching
Chamber of Commerce/KVK number: 42001301
Business address: Vleugelvaren, 20, 3069HV Rotterdam
Email: ioana@ioanavieru.com

For questions about this policy or your personal information, please contact me at the email address above.

Information I may collect

Depending on how you interact with me, I may collect:

  • Your name and email address.

  • Information you provide through a contact, subscription, enquiry or booking form.

  • Appointment information, including the date and type of appointment.

  • Communications between us.

  • Information required for contracts, invoicing and payment administration.

  • Information you voluntarily share during coaching or in an intake form.

  • Limited technical information about how visitors use this website, such as pages visited, device type and approximate location.

Please do not send highly sensitive information through the general website contact form.

Why I use your information

I use personal information to:

  • Respond to enquiries.

  • Arrange introductory conversations and coaching sessions.

  • Provide coaching services and communicate with clients.

  • Administer contracts, payments and invoices.

  • Send emails to people who have subscribed.

  • Maintain the security and basic functioning of the website.

  • Understand, in aggregate, how visitors use the website.

  • Comply with legal and accounting obligations.

Legal grounds for processing

Depending on the situation, I process your information because:

  • You have given your consent, for example when subscribing to my emails.

  • It is necessary to respond to your request or take steps before entering into a coaching agreement.

  • It is necessary to perform a coaching agreement with you.

  • I have a legitimate business interest in responding to enquiries, operating the website and maintaining appropriate business records.

  • I have a legal obligation, including financial and tax-record requirements.

You may withdraw consent to receive marketing emails at any time by using the unsubscribe link in an email or contacting me directly.

Health and other sensitive information

Coaching conversations may include information about your physical or mental health, employment situation or other personal circumstances.

I only process sensitive information that is relevant to the coaching relationship and that you voluntarily provide. Where legally required, I will ask for your explicit consent to process this information.

Coaching is not medical treatment or psychotherapy. If another form of support appears more appropriate, I will discuss this with you.

Newsletter and email communication

If you subscribe through this website, your email address is processed through MailerLite, the email platform I use to manage subscriptions and send emails.

You will only receive regular marketing or newsletter emails when you have actively subscribed. Every marketing email includes an unsubscribe option.

You can read MailerLite’s privacy information at:
https://www.mailerlite.com/legal/privacy-policy

Website, forms and scheduling

This website is hosted by Squarespace. Squarespace may process limited visitor, form and website-usage data in order to host, secure and operate the website.

Appointments may be arranged using Acuity Scheduling, which is part of Squarespace. Information submitted through the booking system is processed for scheduling and appointment administration.

You can read Squarespace’s privacy information at:
https://www.squarespace.com/privacy

Other service providers

I may use trusted service providers for:

  • Website hosting and forms.

  • Email communication and newsletter delivery.

  • Appointment scheduling.

  • Video calls.

  • Secure document or record storage.

  • Invoicing, accounting and payment administration.

These providers only receive the information necessary to perform their service. I do not sell or rent personal information.

Some providers may process information outside the European Economic Area. Where this occurs, I rely on the safeguards used by those providers, such as an adequacy decision, the EU–US Data Privacy Framework or approved Standard Contractual Clauses.

How long I keep information

I retain personal information only for as long as it is needed for the purpose for which it was collected.

As a general guide:

  • Unsuccessful or inactive enquiries are deleted after 6 months.

  • Newsletter subscription information is retained until you unsubscribe. Limited information may be retained afterwards to ensure that you are not accidentally resubscribed.

  • Coaching correspondence and working notes are normally deleted within 6 months after the coaching relationship ends, unless there is a valid reason to retain them longer.

  • Contracts, invoices and financial administration are retained for the period required by Dutch tax and accounting law.

  • Booking information is retained for 6 months, unless it forms part of records that must be kept for longer.

I may retain information for longer when required by law or when necessary to establish, exercise or defend a legal claim.

Confidentiality and security

I take reasonable organizational and technical measures to protect personal information from loss, unauthorized access, disclosure or misuse.

Access is limited to me and, where necessary, service providers working under appropriate privacy and confidentiality obligations.

More information about confidentiality within coaching is available on my Professional Standards page.

Cookies and website analytics

Squarespace uses cookies and similar technologies to operate and secure this website. Some cookies are necessary for the website to function.

If I use optional analytics or marketing cookies, they will only be activated where the required consent has been obtained. You can manage your cookie preferences through the website’s cookie banner where available.

Your rights

Under the General Data Protection Regulation, you may have the right to:

  • Ask what personal information I hold about you.

  • Receive a copy of your information.

  • Correct inaccurate or incomplete information.

  • Ask for information to be deleted.

  • Restrict or object to certain processing.

  • Withdraw consent at any time.

  • Request transfer of your information where applicable.

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, contact ioana@ioanavieru.com. I may need to verify your identity before responding.

You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens:

https://autoriteitpersoonsgegevens.nl

Changes to this policy

I may update this Privacy Policy when my services, systems or legal obligations change. The current version and its last-updated date will always be published on this page.